Shipping policy

DELIVERY AND RETURNS POLICY

SHIPPING AND DELIVERY

1. How does shipping and delivery work?
   • Once an order is placed, our team will carefully collect your item(s) and package it, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all the item(s) on the order are ready in full - this means that if you ordered an item out of stock but we already have incoming stocks, we will wait for the item to complete your order.
   • You can expect your parcel within 3-10 business days on average. A number of delivery methods may be used depending on the type of order.  When we ship your order, you will receive a confirmation email with a tracking number.  Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
   • The delivery time is subject to stock availability. If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in two (2) – ten (10) business days from this "sent" date, provided the stock arrives at our warehouse when expected.
   • If your order does not arrive within ten (10) business days, please contact us at the following email address support@baregntlmn.com so that we can follow it up with the courier. 
   • *Please note: that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
2. How do I track my order?
   • Yay, time to celebrate – it's on its way! After we got your order ready for the courier, we will send you a shipping confirmation email which will have a 'Track Order' button. This will take you directly to their website so you can follow the live tracking updates!
   • Haven't received your shipping confirmation email yet? Please confirm that a 3 business days has passed after your order, if no email has been sent thereafter, please reach out to us at support@baregntlmn.com so we can investigate and expedite the logistic process.
3. Help, I think my order is lost/hasn't been delivered?
   • Think your order might be lost in transit? Although we are quoted two (2) – ten (10) business days for delivery from our couriers, sometimes life happens and they aren't able to deliver within this timeframe.  When this is the case, your tracking number may update to advise of a 'delayed' delivery date.
   • If your item still hasn't been delivered within ten (10) business days, please contact us at the following email address support@baregntlmn.com and we can launch an investigation.
   • *Please note: Once we pass your item(s) to our courier, your package is with a different provider.  We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier.  We are able to contact them on your behalf to resolve any issues.  Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
4. Can I change my shipping address?
   • Oops, item(s) not being sent to the right address? We can absolutely help change this for you!  Provided your order has not shipped, please send us the new details and quote your order number at the following email address support@baregntlmn.com and we can change this over for you.
   • *Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!
5. What is your return policy?
   • We offer returns for 30 days from the date your order is delivered/received.
   • However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
     • Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
     • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
     • Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
     • You must provide a photo of your item/s prior to shipping so we can assess the condition.
     • Malicious returns will not be accepted, we will be inspecting the product before you send them back to us through photos, and another inspection will be done when the returned products arrived.
       
   • *Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount. Please email support@baregntlmn.com to initiate your return.

Last updated: October 2024